Don’t worry – it’s easier than you think! Check out the sizing chart to help you fit the perfect shoes! All you need to do is measure your foot or the heel of your favourite shoe and then compare your size with the table. Match your shoes to the millimetre without leaving home! If you chose the wrong size you have a 30-day right of return.

WHEN WILL MY ORDER BE PROCESSED?

All orders are handled and shipped out from our warehouses in Hong Kong. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

If you just received a shipment notification please allow 1 to 3 business days for the tracking information to update

WRONG ADDRESS:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 3 business days for dispatch. After that, it will take 3-12 business days for delivery depending on your location.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Max delivery time – 12 business days.

*This doesn’t include our 1-3 day processing time.

PACKAGING：

As avid sneaker collectors ourselves, we understand the importance of receiving your sneakers and the accompanying accessories in pristine condition. All orders are shipped bubble-wrapped in a secondary outer box to prevent any damage during the delivery process.

SHIPPING NOTE:

Most orders are processed in 1-3 days and arrive in 3-12 business days* in the US, CA, GB, AU, NZ, and EU(DE, FR, IT, AT). Delivery times may vary if you’re outside these countries and may differ based on your countries customs processing times. The timeframe provided excludes customs delays. We do not control customs fees or policies and our free shipping does not cover these fees.

You will receive a confirmation email after you have placed your order, and another when your order is sent out. Please ensure to enter correct and precise details such as email and shipping address upon ordering. As we do not refund or resend orders that has been hold by local post because of incorrect address and of the same reason.

*If a product has not been shipped within 30 business days of ordering we will issue a full refund.

WILL I BE TAXED?

Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavour to resend a replacement order to you. Please contact us ASAP so we can help at [email protected]. Each case is different so be sure to include all relevant information when contacting us.

We will double-check the quality of our product before the delivery to make sure that you are going to receive the product of the best quality ever.

Once the product meets our high standard, we shall take a picture of the product and the invoice, and send it to you through email for your confirmation.

However, this process takes approximately 1 to 3 business days. We sincerely apologize for the time it takes and we appreciate your patience.

At the moment of your confirmation, we shall immediately ship the package to you, for you to enjoy our product in the shortest time possible.

*Tracking number will be provided after successful courier pickup. If you just received a shipment notification please allow 1 to 3 business days for the tracking information to update.

PACKAGING：

We understand the importance of receiving your item and the accompanying accessories in pristine condition. All orders are shipped bubble-wrapped in a secondary outer box (Includes product original box) to prevent any damage during the delivery process.